Cancellation & Refund Policy

This policy explains how cancellations, booking expirations, and refunds work on Tayibnb. It forms part of our Terms of Service. References to "you" mean the Guest making a booking.

1. Pending Bookings (Not Yet Paid)

When you request a booking, it is created with a pending status and is held for a limited time while you complete payment. You may cancel a pending booking yourself at any time before payment is completed, free of charge. If payment is not completed within the displayed time window, the pending booking is automatically released and the dates become available again.

2. Confirmed (Paid) Bookings

Once payment is successfully processed, your booking becomes confirmed and the amount shown at checkout is charged. Confirmed bookings cannot currently be cancelled automatically through the Platform. If you need to cancel a confirmed booking, contact us at privacy@tayibnb.com with your booking details as soon as possible. We will review cancellation requests for confirmed bookings on a case-by-case basis, taking into account how far in advance the request is made, the Host's house rules, and the circumstances of the request.

Where a refund is approved, it will be issued to your original payment method. Refund processing times depend on your bank or card issuer and can take up to 10 business days to appear on your statement after we initiate the refund.

3. After Check-In

Bookings cannot be cancelled once the check-in date and time have passed. If you are unable to check in during the stay's check-in window, please contact the Host and Tayibnb support as soon as possible – refunds for missed or late check-ins are handled on a case-by-case basis and are not guaranteed.

4. Host-Initiated Cancellations

If a Host cancels a confirmed booking, we will work with you to arrange a full refund of the amount paid for that booking. Repeated Host cancellations may result in action against the Host's account under our Terms of Service.

5. Service Fees

The service fee charged at checkout covers the cost of operating the Platform. Where a refund is approved for a confirmed booking, the service fee is refunded in proportion to the amount of the booking that is refunded, except where the cancellation is requested due to a change of mind shortly before check-in, in which case the service fee may be retained.

6. Extenuating Circumstances

We may make exceptions to this policy in cases of serious, unforeseeable circumstances beyond your control (for example, a medical emergency or a government travel restriction), at our discretion and on presentation of reasonable supporting information.

7. How to Request a Cancellation or Refund

For pending bookings, use the cancel option on your bookings page. For confirmed bookings, or any refund request, email privacy@tayibnb.com with your booking ID and the reason for your request.